The customer satisfaction survey is being conducted by phones and email.
G-MW customer and stakeholders general manager Kate Biglin said the survey results were important to inform and improve G-MW’s communications and services.
“We greatly appreciate those who take the time to complete the survey and provide us with their honest feedback,” she said.
This year’s survey is a shorter ‘pulse’ survey, with more in-depth surveys being run every four years, with the next one due in 2026.
The pulse survey involves eight questions on topics relating to G-MW including pricing, service levels, ease of doing business, trust and overall satisfaction.
Customers are randomly selected based on the type of service they receive and the amount of water G-MW delivers to them, to ensure a representative cross-section of customers are surveyed.
The survey is being carried out by Melbourne market research company Newfocus, which has conducted G-MW’s annual surveys over the past four years.
G-MW said all responses are anonymous, and the data is de-identified.
Customers can call the G-MW customer contact centre on 1800 013 357 to verify the authenticity of the survey.
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